A young girl sits on an examination table with her mother next to her, placing her hand on her daughter in reassurance. A doctor sits on the left and is holding the young girl's arm and hand up while talking to her.

Cornerstone Care is committed to maintaining the highest standard of quality in every aspect of our business and practices. This commitment is based on the belief that to successfully fulfill our mission, which is to improve the health of our patients and the residents of the communities that we serve, we should strive to use the best and most effective methods and practices possible.

Cornerstone Care’s Quality Assurance Program.

We should be as efficient and effective as possible with all our resources, including human, physical plant, and information. If we can reduce costs by improving the delivery of care processes, for example, then we will be proactive and systematic in doing so. If we can offer more service within our capacity while maintaining high quality standards, then we will try to do so. And we believe that we should be as responsive as possible to the expectations of our patients and our other customers and patrons.

To assure that we meet these commitments and expectations, Cornerstone Care will engage in a continuous process of quality assessment and improvement in all functions and components of the corporation.

Guiding and coordinating this process is our permanent Quality Council. The Council is responsible for involving our workforce, board, and customers in an on-going process to measure and improve Cornerstone Care’s performance. The Quality Council will annually help determine priorities and goals for quality improvement. The Quality Council will use appropriate standards of care, internally and externally-developed priorities, data and other input. The Council will recommend as may be necessary an appropriate organization and deployment of workforce and other resources to develop, implement and continually assess action plans for improvement.

As much as possible, all pertinent categories and positions of our workforce will be represented in quality improvement efforts. We expect all members of our workforce to take personal responsibility for assuring that Cornerstone maintains the highest standards of quality. We welcome each employee’s participation in quality improvement. ​

Our QA Program covers all locations and all aspects of Cornerstone Care. Cornerstone Care provides services at many locations and satellite sites throughout southwestern Pennsylvania.

Cornerstone Care Focuses on a Range of Quality Measures:

Overall Goal of our Quality Assurance Program

The goal of Cornerstone Care’s Quality Assurance Program is to achieve and maintain the highest possible quality standards in both what we strive to produce (i.e. our results – improved health status of patients and community) and how we do it (i.e. our strategies, practices, methods and processes).

What does a Patient Centered Medical Home (PCMH) Mean?

A Medical Home is all about you. Caring about you is the most important job of your Patient Centered Medical Home.

In this personal model of health care, your primary care provider leads a team of health care professionals that collectively take responsibility for your care. They make sure you get the care you need in wellness and illness to heal your body, mind and spirit.

Your personal provider and an extended team of health professionals build a relationship in which they know you, your family situation, your medical history and health issues. In turn, you come to trust and rely on them for expert, evidence-based health care answers that are suited entirely to you or to your family.

How will a Medical Home lead to better care for me?

There are many benefits to being in a Medical Home:

  • Comprehensive care means your medical home helps you address any health issue at any given stage of your life
  • Coordination of care occurs when any combination of services you and your provider decide you need are connected and ordered in a rational way, including the use of resources in your community
  • Continuous care occurs over time and you can expect continuity in accurate, effective and timely communication from any member of your health care team.
  • Proactive care ensures you and your provider will build a care plan to address your health care goals to keep you well, plus be available for you when you get sick.
  • Accessible care allows you to initiate the interaction you need for any health issue with a physician or other team member through your desired method (office visit, phone call, or electronically) and you can expect elimination of barriers to the access of care and instructions on obtaining care during and after hours.
  • Evidence based care means that your care team keeps up to date with the latest medical research and clinical practice guidelines, and will work with you to personalize your care to fit your preferences and your goals.

Who is my Medical Home Team?

Your team may include a doctor, nurse practitioner, licensed practice nurse, medical assistant or health educator, as well as other health professionals. These professionals work together to help you get healthy, stay healthy, and get the care and services that are right for you. When needed, your personal doctor arranges for appropriate care with qualified specialists.

What does my Medical Home Team do for me?

The Medical Home team is your team. They provide you with the care you need, when you need it and customize your care to meet your needs and expectations.

We help you set appropriate health goals and work with you to meet them. We will spend enough time with you to ensure you understand what you need to do to successfully meet your goals and answer any questions you might have. We help you understand all your options for care so you can decide what care is best for you. And we will always treat you with the respect you deserve as a full partner in your healthcare.